Lesson 05

Hotel

Checking in, checking out, and handling requests at a hotel

Adult Speaking English · Arc 2: Everyday Situations

By the end of this lesson

Today's Goals

You will be able to:

The student can check into a hotel using a reservation and provide basic details.
The student can ask practical questions about breakfast and Wi-Fi.
The student can make a polite request or report a small problem to hotel staff.
The student can check out and settle the stay smoothly.
The student can react naturally when something unexpected happens during check-in or the stay.

Lesson flow — 45 min

Warm-up5 min

Input8 min

Controlled Practice8 min

Listening7 min

Role-play10 min

Free Speaking5 min

Review/Homework2 min

Lesson 05 — Hotel3

Stage 1

Warm-up

55 min

Goal

Activate prior knowledge — ask about the student's past hotel stays

Lesson 05 — Hotel4

High-frequency words

Key Vocabulary

Press C to show or hide the Chinese.

reservation

预订

I have a reservation under the name Li.

check in / check out

入住 / 退房

What time is check-out tomorrow?

front desk

前台

You can ask the front desk for extra towels.

single / double room

单人间 / 双人间

I booked a double room for two nights.

key card

房卡

Could I have another key card, please?

Wi-Fi password

Wi-Fi密码

What's the Wi-Fi password?

included

包含在内

Is breakfast included in the price?

extra towel / pillow

额外的毛巾/枕头

Could I have another towel, please?

Lesson 05 — Hotel5

High-frequency words

Key Vocabulary (cont.)

Press C to show or hide the Chinese.

air conditioning

空调

The air conditioning isn't working in my room.

view

景观

Do you have a room with a sea view?

luggage

行李

Could someone help me with my luggage?

receipt

收据

Could I get a receipt for my stay?

Lesson 05 — Hotel6

2 of 7 patterns

Core Expressions 1–2

I have a reservation under the name...

我用…的名字预订了房间（入住时最常用的开场句）

Hi, I have a reservation under the name Zhang.

I have a reservation under the name Wang, for three nights.

Your turn: Ask the student to say this sentence using their own real (or English) name.

I'd like to check in.

我想办理入住（说明来意）

Good afternoon, I'd like to check in, please.

Hi, I'd like to check in — my flight just landed.

Your turn: Ask: "What time do you think you'll usually arrive at a hotel — morning, afternoon, or evening?"

Lesson 05 — Hotel7

4 of 7 patterns

Core Expressions 3–4

Is breakfast included?

早餐包含在内吗？（询问服务范围）

Is breakfast included in the room price?

Is breakfast included, or do I need to pay separately?

Your turn: Ask: "Do you usually eat hotel breakfast, or go out to eat when you travel?"

What's the Wi-Fi password?

Wi-Fi密码是多少？（实用生活问题）

Excuse me, what's the Wi-Fi password?

Could you tell me the Wi-Fi password for the room?

Your turn: Ask the student what's the first thing they usually do after entering a hotel room.

Lesson 05 — Hotel8

6 of 7 patterns

Core Expressions 5–6

Could I have another towel?

可以再给我一条毛巾吗？（提出请求）

Could I have another towel, please? Mine is a bit small.

Could I have another pillow? I'd like two, please.

Your turn: Ask: "What do you usually ask the hotel for — extra pillows, towels, or something else?"

There's a problem with...

…有问题（报告房间问题）

Excuse me, there's a problem with the air conditioning.

There's a problem with the shower — there's no hot water.

Your turn: Ask: "Has anything ever gone wrong in a hotel room you stayed in? What was it?"

Lesson 05 — Hotel9

7 of 7 patterns

Core Expression 7

What time is check-out?

几点退房？（了解流程时间）

What time is check-out tomorrow?

Could I check out a bit later than usual?

Your turn: Ask the student to imagine they have a late flight — what would they ask the front desk?

Lesson 05 — Hotel10

Stage 4

Listening

77 min

Receptionist

Good evening, welcome to the Riverside Hotel. How can I help you?

Guest

Hi, I'd like to check in. I have a reservation under the name Liu.

Receptionist

Let me check... Liu, yes, I see it here. A double room for two nights, is that right?

Guest

That's right.

Receptionist

Great. Could I see your passport, please?

Guest

Sure, here you go.

Receptionist

Thank you. Just to confirm — is breakfast included?

Guest

Actually, I wasn't sure. Is it?

Receptionist

Yes, breakfast is included, from 7 to 10 in the morning, on the second floor.

Guest

Perfect. Oh, and what's the Wi-Fi password?

Receptionist

It's on the card in your welcome folder — but I'll write it down for you too. Here you are.

Guest

Thank you. One more thing — could I have another towel? I'm traveling with my son.

Receptionist

Of course, I'll have that sent up to your room shortly.

Lesson 05 — Hotel11

Stage 4

Listening (cont.)

Guest

Great, thank you.

Receptionist

Here's your key card. You're in room 512, on the fifth floor. The elevator is just around the corner.

Guest

Thanks so much.

(the next morning, guest returns to the front desk)

Guest

Excuse me, sorry to bother you again — there's a problem with the air conditioning in our room. It's not cooling at all.

Receptionist

I'm so sorry to hear that. Let me send someone up right away, or if you'd prefer, I can move you to a different room.

Guest

A different room would be great, actually.

Receptionist

No problem, I'll arrange that immediately.

Lesson 05 — Hotel12

Comprehension & discussion

Listening Check

Before listening

Look at the title "Hotel Check-in." What information do you think the guest will need to give?
Do you think everything will go smoothly, or will there be a problem? What kind of problem might happen?

While listening

Listen and note: how many nights does the guest stay, and what type of room?
Listen and check: is breakfast included? What are the breakfast hours?
Listen for two things the guest asks for during check-in.
Listen for the problem that happens the next day, and how the receptionist solves it.

After listening

In your own words, describe what happened when the guest came back to the front desk the next day.
Do you think the receptionist handled the problem well? What else could she have offered?
If your air conditioning stopped working in a hotel, would you ask to change rooms or ask for a repair? Why?

Lesson 05 — Hotel13

Stage 5

Controlled Practice

88 min

Model

Teacher says the sentence naturally with correct rhythm: "I have a reservation under the name Chen." Student listens only.

Repeat

Student repeats until pronunciation feels natural.

"I'd like to check in, please."
"Is breakfast included?"

Substitute

Teacher gives a new word, student swaps it into the pattern.

Prompt: pillow → "Could I have another pillow, please?"
Prompt: name: Zhao → "I have a reservation under the name Zhao."
Prompt: the shower → "There's a problem with the shower."

Lesson 05 — Hotel14

Stage 5

Controlled Practice (cont.)

Personalize

Student uses real or imagined personal information.

"What name would you use for a hotel reservation?"
"What's one thing you always check for when you enter a hotel room?"

Remove prompts

Teacher describes a situation only; student produces the full sentence unaided.

"You just arrived at the hotel and want to check in — say it."
"You want to know if breakfast is free — ask."
"The heater in your room is broken — report it."

Lesson 05 — Hotel15

Stage 6

Role-play

1010 min

Situation

The student arrives at a hotel in [Destination] to check in after a long trip (teacher plays the receptionist).

Teacher

Play the receptionist: greet the guest, confirm the reservation, explain breakfast/Wi-Fi, and introduce one challenge card naturally during the stay.

Student

Check in, confirm reservation details, ask about breakfast and Wi-Fi, make one request, and react to whatever complication the receptionist introduces.

Useful language

I have a reservation under the name...

I'd like to check in.

Is breakfast included?

What's the Wi-Fi password?

Could I have another towel?

There's a problem with...

Lesson 05 — Hotel16

Make it unpredictable

Challenge Cards

Drop one of these in mid-role-play.

No record found

The receptionist can't find the student's reservation in the system. The student must explain and resolve the situation.

Room not ready

The room isn't ready yet even though it's check-in time. The student must ask what to do while waiting.

Unexpected upsell

The receptionist offers a room upgrade for an extra fee. The student must decide and respond naturally.

Middle-of-night problem

The student calls the front desk at night because there's no hot water. They must explain the problem clearly and ask for a solution.

Lesson 05 — Hotel17

Stage 7

Free Speaking

55 min

Ask the student to speak for 30 seconds to 2 minutes, without looking at any notes, either as a monologue or in a live extended role-play: "Imagine you are checking into a hotel after a long trip. Describe the whole process — arriving, checking in, asking about breakfast or Wi-Fi, making one request, and then something small going wrong during your stay. Tell the story as if you're describing it to a friend afterward."

Lesson 05 — Hotel18

Error correction

Review & Common Mistakes

Correct immediately

Errors that prevent the receptionist from understanding key information (name, dates, room type).
Misuse of this lesson's core expressions (e.g. confusing "check in" and "check out," incorrect word order in requests).
Full communication breakdowns during the role-play.

Note & correct later

Minor grammar slips (e.g. preposition errors: "under name Chen" instead of "under the name Chen").
Pronunciation issues that don't block understanding (e.g. word stress on "reservation").
Slightly unnatural but understandable phrasing — note and revisit after the fluency stages.

Lesson 05 — Hotel19

Before next lesson

Homework

22 min

Speaking

Record a 1-minute voice memo narrating a hotel check-in from arrival to receiving the key card, including one request. Use at least 4 expressions from this lesson.

Review

Review the 6 core patterns from Section 4 and write one new original sentence for each.

Real life

If you have a hotel booking app or confirmation email in English, look through it and find 2–3 new words related to hotels. Bring them to the next class.

Lesson 05 — Hotel20

Lesson 05 complete

Nice work.

Next up: Lesson 06

Adult Speaking English

Hotel

Today's Goals

Warm-up

Key Vocabulary

Key Vocabulary (cont.)

Core Expressions 1–2

Core Expressions 3–4

Core Expressions 5–6

Core Expression 7

Listening

Listening (cont.)

Listening Check

Before listening

While listening

After listening

Controlled Practice

Controlled Practice (cont.)

Role-play

Challenge Cards

Free Speaking

Review & Common Mistakes

Homework

Nice work.

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